Conflict Management


The Conflict Management course is aimed at employers with direct client interaction or those with responsibility for employees with direct client interaction, and is ideal for all public facing workers who may come across conflict in their roles.

Who Should Attend?

This course is suitable for managers and employees alike in all types of workplaces and industries, as conflict can become an issue anywhere.

Course Content

  • How to recognise conflict and the escalation of violence
  • Dealing with and diffusing conflict
  • How to carry out a dynamic risk assessment
  • Avoidance and breakaway techniques
  • What is reasonable force?

Course Material

Each delegate will be issued with a workbook to assist them both during and after the course which will contain information, guidance and forms.

The Conflict Management course is designed to be interactive, allowing delegates the opportunity to develop their skills with the support of the course tutor.

Course Tutor

Our health and safety course tutors are qualified and experienced professionals with an appropriate background in this topic.

All course tutors are experienced in delivering engaging health and safety training, and hold professional membership of the chartered Institution of Occupational Safety and Health (IOSH).

Course Duration

This course is delivered over one day.


Delegates will be awarded a certificate of attendance upon successful completion of the course.

Contact Us

This course is primarily delivered in-house at your premises. The course content can be tailored to your specific requirements, taking into account the specific dangers and working practices of your particular company and industry. It can also be combined with one or more other courses to create a truly bespoke training programme for your employees.

For more information please call 0115 984 9940 or send us an online contact form with a description of your training requirements by clicking the button below.

Contact Us