Head Office: 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG | Tel: +44 (0)115 984 9940 | Contact Form


Health and safety training including construction, fire safety and environmental courses. Fully accredited by NEBOSH, IOSH, City and Guilds and ConstructionSkills

Conflict Management

The Conflict Management course is aimed at employers with direct client interaction or those with responsibility for employees with direct client interaction, and is ideal for all public facing workers who may come across conflict in their roles.


The Conflict Management course will cover:


  • How to recognise conflict and the escalation of violence
  • Dealing with and diffusing conflict
  • How to carry out a dynamic risk assessment
  • Avoidance and breakaway techniques
  • What is reasonable force?

  • Course Material

    Each delegate will be issued with a workbook to assist them both during and after the course which will contain information, guidance and forms. The Conflict Management course is designed to be interactive, allowing delegates the opportunity to develop their skills with the support of the course tutor.


    Course Tutor

    Our health and safety consultants are qualified and experienced professionals with an appropriate background in this topic. All consultants are experienced in delivering engaging health and safety training, and hold professional membership of the chartered Institution of Occupational Safety and Health (IOSH).


    Course Duration

    This course is delivered over one day.


    Certification

    Delegates will be awarded a certificate of attendance upon successful completion of the course.


    Scheduled Courses

    Unfortunately this course is not currently scheduled as an open course. If you have a need for this course, please call us on 0115 984 9940 or contact us online as we may be able to schedule it for you, or run it in-house at your premises.

    In-house and Bespoke Courses


    This course is primarily delivered in-house at your premises. The course content can be tailored to your specific requirements, taking into account the specific dangers and working practices of your particular company and industry. It can also be combined with one or more other courses to create a truly bespoke training programme for your employees.


    For more information please call 0115 984 9940 to discuss the options available to you, or send us an online contact form with a description of your training requirements.